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REDWOOD PRIVACY POLICY

Effective Date: August 1st, 2025

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At Redwood, we are committed to respecting and protecting your privacy. As a community-focused Canadian-registered charitable organization, we believe in transparency, trust, and ethical stewardship of the personal information you entrust to us. This Privacy Policy outlines how we collect, use, and share your personal information when you engage with our Sites, www.redwoodbuilds.ca, and www.redwoodfurniturebank.ca.

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PERSONAL INFORMATION WE COLLECT

 

When you visit our Sites, we automatically gather certain information about your device and interactions. This includes:

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  • Device Information: Information such as your web browser, IP address, time zone, and cookies installed on your device.

  • Browsing Information: Details about web pages or products viewed, referral sources, and interaction patterns.

 

We use the following technologies to collect this information:

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  • Cookies: Small data files placed on your device. To learn more about cookies and how to disable them, visit All About Cookies.

  • Log Files: Track actions on the Sites, collecting data like IP address, browser type, ISP details, and timestamp information.

  • Web Beacons, Tags, Pixels: Electronic files that track your browsing behavior on the Sites.

 

Additionally, when you make a purchase or attempt one, we collect:

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  • Order Information: Includes your name, billing and shipping addresses, payment details, email address, and phone number.

 

HOW WE USE YOUR PERSONAL INFORMATION

 

Our primary use of the Order Information is to facilitate and fulfill orders, including processing payment, shipping, and providing confirmation details. Specifically:

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  • Wix: Facilitates our main online store operations.

  • WooCommerce: Manages our furniture bank orders.

 

We also utilize your information to:

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  • Communicate effectively with you;

  • Ensure transaction security and screen for potential risks or fraudulent activity;

  • Enhance our Sites by analyzing interactions and assessing marketing effectiveness.

 

SHARING YOUR PERSONAL INFORMATION

 

Redwood is committed to protecting your information. We share your Personal Information with trusted third parties only as necessary to operate our services:

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  • Google Analytics: Helps us understand website usage. Learn how Google uses your information here and opt-out here.

  • Wix, Cloudflare, and GoDaddy: Provide hosting and management support. Please refer to their privacy policies for more details.

 

We may also share your information to comply with legal obligations, enforce our rights, or protect our users.

 

DO NOT TRACK

 

Please note that our data collection practices remain unchanged when we detect a Do Not Track signal from your browser.

 

YOUR RIGHTS

 

Under Canadian privacy law (PIPEDA), you have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the details provided below.

 

DATA RETENTION AND SECURITY

 

Your Order Information is retained securely as long as necessary for our records unless you request deletion. We employ robust security measures to protect your data against unauthorized access.

 

CHANGES TO POLICY

 

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Significant changes will be communicated via updates on our Sites with a revised effective date.

 

CONTACT US

 

For inquiries, concerns, or feedback regarding our privacy practices, please contact us at:

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At Redwood, your privacy is our priority, and we are dedicated to maintaining the highest standards of trust and transparency.

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